TUTORIAL: Add a greeting message in an IVR, group or queue

Record a greeting message

There is also another way to import a greeting file, which consists of recording the greeting directly on a phone.

To record a greeting sound file:

• Go to Settings > Access codes and make sure that the code *301 is defined under Greetings.
• Dial *301 from your extension and speak into the microphone after the tone.
• Once you have finished recording your message, press # to end the recording, and the voice menu will then be played with three available options:

1. Accept the recorded message

2. Listen to your message

3. Re-record the message

Once you press 1, your greeting will be recorded.

• The recorded audio file must be saved under the name “greeting-$DATE.gsm”
• Edit your destination (IVR, group, queue…) and select your file greeting-$DATE.mp3 under the option Greeting.
• Click on Save

From now on, every incoming call to this destination will play your custom greeting.

Alternatively, you can edit or rewrite the IVR greeting using these two options:

• Edit the greeting using the greeting access code for specific destination types:

Dial *303xxx where xxx represents an IVR, an extension group, a queue, etc. Once the number is dialed, the user is prompted to record a new greeting. Once accepted, the greeting is set as the new greeting for the destination.

• Rewrite the greeting using the greeting access code for specific destination types:

Dial *304xxx where xxx represents an IVR, a ring group, a queue, etc. Once the number is dialed, the user is prompted to record a new greeting. Once accepted, the greeting is set as the new greeting for the destination and the old greeting, if it existed, will be deleted.