TUTORIAL: Install Polycom firmwares
Introduction
Polycom phones require additional manual intervention from the deployment technician due to the way they operate.
To properly provision Polycom phones, the Polycom firmware files must be downloaded and extracted into the server's tftp folder.
Polycom firmware packs can be downloaded from:
Polycom firmware compatibility list with PBXware:
PBXware 4.1+ = firmware 5.4
PBXware 4.1.3+ = firmware 5.6
PBXware 5.1.2+, 5.2.0+ = firmware 5.7
PBXware 5.2.6+, 5.3.2+ = 5.9 firmware (latest version for VVX300, VVX400, VVX500 and VVX600)
PBXware 5.2.8+, 5.3.4+ = firmware 6.1 (additional support for VVX150, VVX250, VVX350 and VVX450)
Installation for the VVX series
1.Log in to the server via SSH:
ssh root@votreserveur -p 2020 Please make sure to replace the IP address of your server by a real IP address or domain name of your server.
2. Access the TFTP folder
cd /opt/pbxware/pw/tftp 3. Download the firmware pack for the VVX series phones:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2 Once you press Enter, you should see the following output:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2 --2018-02-06 09:15:21-- http://downloads.bicomsystems.com/polycom/polycom-latest-vvx.tar.bz2 Resolving downloads.bicomsystems.com... 193.93.153.138 Connecting to downloads.bicomsystems.com|193.93.153.138|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 744382031 (710M) \[application/x-bzip\] Saving to: 'polycom-latest-vvx.tar.bz2' polycom-latest-vvx.tar.bz2 11%\[==========> \] 84.58M 177KB/s eta 61m 0s Once the download is complete, you must unzip the firmware archive.
tar xvjf polycom-latest-vvx.tar.bz2 4. Access the Polycom folder
cd polycom 5. Move all files and folders to the root of the tftp folder
mv * ../ The Polycom firmware files are now ready to be provisioned.
Installation for the IP series
1.Log in to the server via SSH:
ssh root@votreserveur -p 2020 Please make sure to replace the IP address of your server by a real IP address or domain name of your server.
2. Access the TFTP folder
cd /opt/pbxware/pw/tftp 3. Download the firmware pack for the VVX series phones:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2 Once you press Enter, you should see the following output:
wget http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2 --2018-02-06 09:15:21-- http://downloads.bicomsystems.com/polycom/polycom-latest-ip.tar.bz2 Resolving downloads.bicomsystems.com... 193.93.153.138 Connecting to downloads.bicomsystems.com|193.93.153.138|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 744382031 (710M) \[application/x-bzip\] Saving to: 'polycom-latest-ip.tar.bz2' polycom-latest-ip.tar.bz2 23%\[================> \] 124.58M 177KB/s eta 51m 10s Once the download is complete, you must unzip the firmware archive.
tar xvf polycom-latest-ip.tar.bz2 NOTE:
If necessary, the firmware packs for the IP and VVX devices can be deployed at the same time, but you will be prompted to overwrite some files when you unzip the second archive.
You will simply need to make sure to first download the firmware pack for the IP series phones.
4. Access the Polycom folder
cd polycom 5. Move all files and folders to the root of the tftp folder
mv * ../ The Polycom firmware files are now ready to be provisioned.
