TUTORIAL: Delete a temporary greeting message
The greeting message is a message broadcast to users when they enter the voicemail box when the extension is unavailable or busy. (For example, when A reaches B's voicemail box, the selected “greeting” is played to A before A is allowed to leave a message)
The user has the ability to record a greeting message for their extension via 2 different options:
By dialing *123 to access the voicemail from their phone and following the instructions of the voicemail IVR
By downloading the greeting from the PBXware GUI → Home → Extensions → edit the extension in question → Show advanced options → Voicemail section → Greeting message, choose Unavailable or Busy from the drop-down menu and click Choose file to download the greeting from your computer.
IMPORTANT:
The uploaded file must meet the requirements of 8000 Hz, 16 bits, mono, otherwise it will not be played.
With IVR voicemail, the user also has the ability to record a temporary greeting for their extension. This is done by dialing *123 and following the IVR instructions:
- Press 0 to access the mailbox options
- Press 4 to record a temporary greeting
- Record a temporary greeting when prompted
When a temporary greeting is present on the extension, it replaces the standard greeting.
In order to be able to play the standard greeting again, the temporary greeting must be deleted.
To delete the extension's temporary greeting message, the user must call the voicemail menu (*123 by default) from the phone on which the extension is registered and follow the voicemail instructions:
- Enter the voicemail PIN code
- Press 0 to access the mailbox options and the audio file «There is a temporary greeting that overrides the standard greeting» will be played
- Press 4
- Press 2 to erase your temporary greeting.
After pressing 2, the temporary greeting will be erased and the standard greeting used previously will be played, or the user can upload/record a new message by following the procedure explained at the beginning of the guide.
Deleting the temporary greeting from the command line:
Connect to the system via SSH and access the xxx directory, where xxx is the extension number
cd /opt/pbxware/pw/var/spool/asterisk/voicemail/default/xxx On a multi-tenant system, t-yyy represents the tenant number; the directory location is:
cd /opt/pbxware/pw/var/spool/asterisk/voicemail/t-yyy/xxx In this directory, the temporary message is named temp.WAV
To delete it, type the following command:
rm temp.WAV 