You can arrange for music to start playing at the same time as the extensions ring when a call comes directly into an extension or a group of extensions.
You must have created a music on hold class in System > Music on Hold > Classes
NOTE : the Status must be on “On” so that the class is active.
You must then have defined a music on hold in System > Music on Hold > Add a recording> Choose the previously created class.
To apply your music when calls arrive:
- For an extension:
Add this option to the parameter in Extension > Show advanced options > Incoming Call Options
m(yourclass)
Example :
For a PBXWare Multi-Tenant, you must specify the tenant number in between.
m(m-[N°TENANT]-yourclass)
Example :
- For an extension group:
Add this option to the parameter Extension group > Show advanced options > Dialing options:
m(music-class)
Example :
For a Multi-tenant PBXware:
m(m-[N°TENANT]-yourclass)
Example :