Packs

Estimated reading: 2 minutes

Introduction

Packs are “bundles” used to determine the quantities you want allocated to your tenants among the following: extensions, voicemails, queues, IVRs, conferences and ring groups. Go to the Master-Tenant then to Settings > Tenants > Packs

Pack name

Give your pack a name.

Number of uses

Number of tenants using a plan.

Add/Edit a package

General

Name

Tenant package name.

Extensions

Number of extensions that can be created on a tenant using this package.

Voice messages:

Number of voice messages that can be created on a tenant using this package.

Queues

Number of queues that can be created on a tenant using this package.

IVR

Number of IVRs that can be created on a tenant using this package.

Conferences

Number of conferences that can be created on a tenant using this package.

Ring groups

Number of ring groups that can be created on a tenant using this package.

Shared desk

Number of desk sharing devices that can be created on a tenant using this package.

Features

Call recordings

Choose whether to enable or disable call recordings on the tenant using this package. If you disable it, you will not be able to record the call at the extension and DID level. Options such as instant recording, delete recording and listen to recordings in enhanced services will be disabled for all extensions, in case you have set call recordings to No.

Call supervision

Enabling or disabling this option will allow or prohibit the use of the call monitoring option in enhanced services for all extensions.

Call filtering

If you enable this option, the Call Screening option under Enhanced Services will be listed. The user will have the ability to enable or disable this option. Setting the Call Screening option to No will not display this option in the enhanced services.