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Updated on August 28, 2023

12. Supervise

Estimated reading: 9 minutes

The section Monitor allows the administrator to monitor all extensions, applications, trunks, conferences, and live calls in real time.

Monitored extensions are displayed in real time with the following details:

  • Name

    Displays the extension name

  • Extension

    Displays the protocol used by the extension and the extension number

  • IP address

    Displays the port of the IP address to which a UAD/phone is registered and additionally indicates the transport used (TLS, UDP, TCP, WS or WSS).

  • Status

    Displays the network status of the UAD/Phone.

  • User agent

    Displays the make/version of the UAD/phone

  • NPD

    Indicates whether the DID is applied

  • On the phone

    Indicates whether the user is participating in a call at this moment.
    If the user is on a call, the image of a headset will be displayed, otherwise this field will be empty.

Search

  • Refresh

    Select the time interval in seconds at which the data should be refreshed.

  • Status

    Sort extensions by their network status (ALL, Online, Offline)

(For example, select "Online"/"Offline" to see only the online or offline extensions. Select "ALL" to display all extensions).

  • Search the site

    Type a specific extension name, extension number, user agent, or IP address and the data will be filtered accordingly.

(For example, to refresh every ten seconds, select "10 sec" from the dropdown list).

Actions

  • Monitor

    Select one of the active conversations

(For example, users can listen to one of the active conversations by clicking the checkbox next to the extension, and providing the number of the extension that should listen to the active conversation).

  • Transfer
    Transfer a party from the active conversation to another destination.

(For example, extensions “1000” and “1001” are in a conversation. Select an extension (e.g. ‘1000’) under ‘Channels’ and click this button. Type ‘1005’ in the pop-up window. Extension “1001” will be transferred to extension “1005”.)

  • Hang up
    Hang up the current conversation

(For example, extensions “1000” and “1001” are in a conversation. Select an extension (for example ‘1000’) under “Channels” and click this button. The conversation between these two Extensions will be ended).

  • Force a restart
    By selecting the extension and clicking "Force restart", the phone on which the selected extension is registered will restart.

Apps

The Apps page displays all currently registered applications. The behavior of the page is similar to that of Monitor > Extensions, with the exception that no line is displayed for extensions that do not have applications present. This option is useful because it provides an overview of the number of Communicator editions online.

Monitored applications are displayed in real time with the following details:

  • Name

    Displays the extension name

  • Extension

    Displays the protocol used by the application and the extension number.

  • IP address

    Displays the IP address and port to which a UAD/phone is registered.

  • Application

    Displays the name and version of the application.

  • Edition

    Displays the application edition.

  • On the phone

    Indicates whether the user is actively on a call.

Search

  • Refresh

    Select the time interval in seconds at which the data should be refreshed.

  • Edition

    Sort extensions by their edition

  • Search the site

    Type a specific name, extension, or application and the data will be filtered accordingly.

Actions

  • Monitor

Select one of the active conversations

(For example, users can listen to one of the active conversations by clicking the checkbox next to the extension, and providing the number of the extension that should listen to the active conversation).

  • Transfer

    Transfer a party from the active conversation to another destination.

(For example, extensions “1000” and “1001” are in a conversation. Select an extension (e.g. ‘1000’) under ‘Channels’ and click this button. Type ‘1005’ in the pop-up window. Extension “1001” will be transferred to extension “1005”.)

  • Hang up

    Hang up the current conversation

(For example, extensions “1000” and “1001” are in a conversation. Select an extension (for example ‘1000’) under “Channels” and click this button. The conversation between these two Extensions will be ended).

Trunk

The monitored SIP trunks are displayed in real time with the following details:

  • SIP account:

    Displays the name of the Trunk

  • IP address :

    Displays the provider's IP address

  • Status:

    Displays the Trunk status (“Online”/”Offline”)

Search

  • Refresh

    Select the time interval in seconds at which the data should be refreshed.

  • Protocol

    Select a Trunk from the drop-down list based on the protocol.

  • Status

    Sort Trunks by their network status (ALL, Online, Offline)

Conferences

Supervised conferences are displayed in real time with the following details:

  • Conference

    Displays the name and number of the conference

  • Activity

    Displays the time during which the conference was active.

  • Members

    Displays the list of participants in a conference

Search

  • Refresh
    Select the time interval in seconds at which the data should be refreshed.

Live calls

Supervised live calls are displayed in real time with the following details:

  • Starting from

    Displays the caller's extension name (or CallerID) and their extension number.

  • To

    Displays the call recipient's extension name (or CallerID) and the extension number.

  • Call duration

    Displays the call duration

Actions

  • Hang up
    Hang up the current conversation

(For example, extensions “1000” and “1001” are in a conversation. Select an extension (for example ‘1000’) under ‘Channels’ and click this button. The conversation between these two Extensions will be ended).

Settings

Here the user can modify the monitoring settings. The alert system monitors all SIP/IAX peers (Extensions and Trunks) on a PBXware system. If this peer is unreachable, an email notification is sent to the administrator(s).

  • Monitor SIP peers
    The PBXware alerting system needs to know which of its peers should be monitored, and when this option is checked, the system will monitor the SIP extensions.

(For example, click the checkbox to monitor SIP extensions).

  • Monitor IAX peers
    If this option is checked, the system will supervise the IAX extensions.

(For example, click the checkbox to monitor IAX extensions).

  • Monitor Trunks
    When this option is checked, the system will monitor the Trunks.

(For example, check the box to monitor Trunks).

  • Send emails from:
    In order to customize the email address from which the notification email will appear to be sent, set the preferred email address in this field. When the administrator receives a warning email, it will appear as having been sent from the email address indicated here.
  • Message resend delay [min]:

    To prevent PBXware from sending too many notification emails for each unavailable extension, a notification sending delay can be set. Once a notification email is sent and another extension becomes unavailable, the notification about this latter unavailable extension will only be sent after the given delay.

  • Check cycle (sec):

    Sets the number of seconds that elapse between checks

  • Send warning messages to the following email addresses:

    Warning messages can be sent to as many email addresses as needed. To add a new destination, click the "Add" button and enter the email address in the appropriate field.

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12. Supervise

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