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First settings

Estimated reading: 3 minutes

Edit the master server/tenant

The master server/tenant settings are used to define the global settings (for example the machine's domain name). These settings are applied to the entire system unless otherwise specified at a lower level.

Go to the page Settings > Servers and click your PBX.

Go to the page Settings > Tenants and click Master Tenant within a Multi-Tenant edition.

  • Server name:

    Enter the custom server name (sometimes used in system notifications).

  • Domain name:

    Enter the fully qualified domain name of this server.

Locality

The locality defines where the system operates.

  • Country

    Country from which the server operates.

  • DAHDI zone

    Overrides automatic country detection
    It is recommended to keep this setting on "Automatic".

  • Indications

    Indicates which country-related indications (ringing, busy, etc.) should be used by PBXware.

  • Phone code

    Area code in which the system is located or from which it operates.
    (For example, if the system is located in France, indicate the code 33 here).

  • National dialing code

    Code required to dial national destinations.

  • International dialing code

    Code required to dial international destinations.

Emergency services

By clicking on the “Emergency services” button, a pop-up window appears in which users can enter the emergency numbers for the police, fire department, and ambulance.

  • Email notification:

    After dialing one of the emergency numbers, an email will be sent to the address specified in this field. Users can enter one or more email addresses according to their preferences and needs.

    If several addresses are added, they can be separated by a new line or a semicolon ';'.

The box is resizable, which makes it more convenient to use.

Protocols

Still on the master tenant, the section Settings > Protocols will allow you to define a set of rules that lets extensions communicate using a defined standard.

If you want to change the SIP port (example 5070 instead of 5060), the port field can be modified for this purpose:

If your PBXware machine is located behind a router (NAT rule), you will need to indicate it in the protocol settings by specifying the local network as well as the subnet mask.

NAT is an essential setting to fill in if PBXware is installed behind a router. If NAT is not filled in, you will experience voice problems (one-way audio).

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First settings

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