Support access
Estimated reading: 2 minutes
When you are faced with technical problems, questions, or concerns about a product or service, access to technical support is often the key to obtaining quick and effective assistance.
In this guide, we will show you how to access technical support, whether to resolve issues, get answers to your questions, or simply get help making the most of your product or service.
Discover the different methods for getting in touch with the support team and make sure you get the assistance you need.
I open my first ticket
To open a technical support account, simply send an email to the following address: support@ags-next.com then:
- You will receive a confirmation email in return confirming that your request has been taken into account.
- You will then receive an email inviting you to create/change your password.
- Then log in to this link to track and create support requests to our technicians.
If you experience any further difficulty during your initial request, please do not hesitate to contact us at:
You will be able to benefit from support during your onboarding for the next 3 months.
During these 3 months, you will be asked to take a certification on Bicom Systems France products.
This certification will then allow you to continue to benefit from Support in its entirety.
