Menu
Files
– Log out : click on Log out to log out of the active connection(s).
– Quit : click the button Quit to log out of the active connection(s) and close the gloCOM application.
Tools
Diagnostic logs
Here, you can see the diagnostic logs with the verbosity level you set in Preferences > General > Diagnostic logs
Fax
The Fax menu offers three options:
– Add a fax printer automatically
– Add a fax printer manually
– Install the port monitor
Hidden users
Opens a dialog box displaying all your hidden users. Uncheck the box next to a user's name if you want to display them.
Shared configuration
Enable:
By enabling shared configuration, all users of this computer will share the same login account, the same phone mode, and the same edition.
Account:
– Email : the email address is displayed in this field.
– Password : if the Enable option is not checked, the password will be hidden. After checking the Enable option, the Show password option will be functional.
– Authentication server : displays the server's IP address.
– Edition : In this option, select the edition of your Communicator. The current edition is displayed, but the ability to choose between other editions is provided.
Phones:
Choose the phones you want to use:
– Softphone : choose to use the softphone.
– Desk phone : choose to use the desk phone.
– Polycom : choose to use the Polycom phone.
You will need to provide the IP address of the Polycom phone if you choose this option.
Web browser module
Click on Web browser module to add the browser add-on that will allow the user to select and dial a phone number directly from a web page. Supported browsers: Internet Explorer, Firefox, Safari, Edge, and Chrome.
Communicator Edition
– Change the Communicator edition.
– Modifying Communicator editions is not possible if shared configuration is enabled.
Preferences
Click on Preferences to open the Communicator settings. To learn more about preferences, please visit the section Preferences.
Help
Communicator Help
The Communicator Help option Redirects to our official site. This option can be changed depending on the settings ofBrand image defined by the PBXware administrator.
Check for updates
– Check online for official product updates.
– If updates are available, the software will apply them automatically. If your software is up to date, you will receive a message as shown above.
Submit your comments..
– The user can now easily send feedback from Help > Submit feedback…
Show the login QR code
– Displaying the login QR code within Communicator allows users to connect more easily to their mobile application by scanning the QR code generated by the application.
– The QR code is accessible from the Help menu or the three-dot menu in the main Communicator window.
– Selecting the Show login QR code option in one of these menus opens the QR code window, which will remain open for 15 seconds.
About
– The dialog box About of Communicator contains information regarding the application version, the revision, PBX information, libraries, and other important information. Users can easily access/copy and paste information to get help if needed.
Automatic accident report system
When Communicator crashes, the user has the option to send a crash report to the developers to analyze the issue and resolve the problem.
