First settings

Estimated reading: 4 minutes

The master server/tenant settings are used to define the global settings (for example the machine's domain name). This involves the creation of Trunks, DIDs, as well as all network-related settings.

These settings are applied to the entire system unless otherwise specified at a lower level.

Go to the page Settings > Servers and click your PBX.

Go to the page Settings > Tenants and click Master Tenant within a Multi-Tenant edition.

Server name:
Enter the custom server name (sometimes used in system notifications).

Domain name:
Enter the fully qualified domain name of this server.

Locality

The locality defines where the system operates.

Country
Country from which the server operates.
DAHDI zone
Overrides automatic country detection
It is recommended to keep this setting on "Automatic".
Indications
Indicates which country-related indications (ringing, busy, etc.) should be used by PBXware.
Phone code
Area code in which the system is located or from which it operates.
(For example, if the system is located in France, indicate the code 33 here).
National dialing code
Code required to dial national destinations.
International dialing code
Code required to dial international destinations.

Emergency services

By clicking on the “Emergency services” button, a pop-up window appears in which users can enter the emergency numbers for the police, fire department, and ambulance.

Email notification:
After dialing one of the emergency numbers, an email will be sent to the address specified in this field. Users can enter one or more email addresses according to their preferences and needs.
If several addresses are added, they can be separated by a new line or a semicolon ';'.

NOTE:

If the email field is empty, no email will be sent.

Protocols

Still on the master tenant, the section Settings > Protocols will allow you to define a set of rules that lets extensions communicate using a defined standard.

If you want to change the SIP port (example 5070 instead of 5060), the port field can be modified for this purpose:

If your PBXware instance is located behind a router (NAT rule), you will need to indicate it in the protocol settings by specifying the local network as well as the subnet mask.

Configuring NAT is essential when PBXware is installed behind a router. Without this configuration, audio problems, such as silent calls, can occur.

NOTE

If the system is used on a local network, define the local network address here, e.g.or example 192.168.0.0/255.255.0.0

Switch the voices to French

By default, PBXware installs with English voices (when consulting voicemail, for example…), but it is possible to change the language of these voices.

Prerequisites

● Command line terminal such as PuTTy, KiTTY… (see TUTORIAL: SSH access)
● A sound pack in the correct format.

Setup

1. Log in to your PBXWare server with an SSH access tool:

The hostname of PBXware (IP address or domain)
Port 2020
Your login (root), and your root password.

2. Enter the following command to go to the Asterisk sounds directory:

cd /opt/pbxware/pw/var/lib/asterisk/sounds/

3. Download the French voice pack to this folder

wget https://bicomsystems.fr/sound_fr_v3.zip

4. Then unzip the archive:

unzip sound_fr_v3.zip

NOTE:

On PBXware 7.2 (Arch Linux), unzip is not installed by default; install it with the following command:

pacman -S unzip

5. You will need to specify the language on PBXware in Settings > Protocols > Default language: fr

6. Restart PBXware using the following button located at the top right of the interface:

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